Everything the association runs on, in order
From broadcasts to the resident portal and the public community page — read it straight through, the way a board would work through it.
← All sections · No credit card to start
Why communities run better on one system
One record, not five
Directory, messaging, documents, violations, and ballots share a single data model — fewer integrations, fewer logins, fewer places for a name to go stale.
Text where it counts
Built for messages that get read and replied to, rather than notices that sink to the bottom of an inbox.
Runnable by volunteers
A board-led community can run the day to day without IT, consultants, or a training session.
SMS-first outreach that residents actually read
Text beats email for time-sensitive updates. PonyHOA is built around two-way SMS so announcements, reminders, and replies stay in one thread.
Broadcasts & blasts
Send HOA-wide or targeted messages by group or segment.
Two-way conversations
Residents reply from their phone; staff see messages in one inbox.
TCPA-aware consent
Track SMS consent and opt-outs to stay compliant.
Dedicated number
Your community gets its own US phone line for outbound and inbound texts.
Oakridge Community Association
+1 (512) 555-0139
Water shut off on Juniper Ct tomorrow 9 AM–2 PM while the main is replaced.
Does that include the townhomes?
Yes — lots 221 through 223. We will text the all-clear.
Three agents that run your inbox, cited to your own rules
Boards are volunteers, and most of the inbox is the same six questions. PonyHOA runs three agents against it: one answers residents from your governing documents, one reads every message that arrives and proposes what should happen to it, and a third, in preview, turns a violation report into a tracked case. Each one shows its work, and a board member releases everything that reaches a resident.
Answers agent
A resident texts “what is the pet policy” and gets the rule back with the article, section, and page it came from. If no section covers it, it says so and hands the thread to the board.
Inbox agent
Email, text, and portal messages land in one queue. The agent sorts each one, drafts the reply, opens a ticket, assigns a manager, escalates to the board, or marks it spam. One outcome per message.
Violations agent (in preview)
A photo and a sentence become a case: matched to the rule it breaks, opened against the right lot, assigned to your manager, with the notice drafted quoting the section. Violation cases, photo evidence, notices and escalation are live today and driven by hand; the agent that drives them is in preview.
Drafts in your board’s voice
Every draft is written against your last twelve months of announcements and the answers the board has already given, so replies stay consistent rather than restating policy from scratch.
A person sends everything, today
Every proposal waits in the queue for a board member, in every category, without exception. The controls that will let low-risk categories send themselves above a confidence line you choose are built and not yet switched on.
A transcript for every run
What it read, which sections it pulled, how sure it was, and what it proposed, written to the record on every run so an agent decision can be reviewed like a board minute. Browsing and exporting those transcripts from the dashboard is in preview.
There’s been a boat parked in the driveway at 41 Alder for about three weeks. Is that even allowed? And who do I tell?
Dana R. · Lot 27 · +1 (512) 555-0184
Thread context: 2 messages · SMS · Lot 27
- search_governance_docsCC&Rs Art. VII §3 “Vehicles & Parking”, p. 12
- find_similar_past_inbounds4 prior threads · matched the board’s wording
- get_member_contextLot 27 · dues current · no open violations
Thanks for flagging it, Dana. Boats and trailers can’t be kept in driveways for more than 72 hours under Article VII, Section 3 of our CC&Rs. I’ve passed 41 Alder to the board so they can follow up directly.
↳ CC&Rs Art. VII §3, p. 12 · Board minutes, Mar 2025, p. 2
Held for review. Every proposal waits for a person.
A public face for your community—plus a resident login
Every HOA gets a customizable landing page: name, hero copy, tagline, and address. Residents use the same product for a focused portal experience.
Customizable pages
Tune headlines and CTAs without writing code.
Subdomain or path URL
Host on your-org.yourdomain.com or /o/your-org on the main site.
Resident sign-in
Residents log in to directory, documents, and polls—without management clutter.
Tied to your brand
Keep messaging consistent from marketing site to logged-in experience.
- Announcements4 new
- Governing documents12 files
- Open ballot — Measure 3Closes Fri
- My requests1 open
Your own subdomain and public page. Nothing for residents to install.
One roster for units, owners, board, and vendors
Search and filter members, and respect role-based visibility so staff and residents each see what they should—after data is loaded (see Import & export).
Property & unit records
Track units, owners, and contact paths in one place.
Roles & groups
Board, residents, workers, vendors—permissions that match real HOAs.
Search & segments
Find members quickly and target messages by group when you broadcast.
Directory in the portal
Residents see the directory views you allow.
- 201M. AlvarezOwner
- 202T. NguyenTenant
- 203P. SantosOwner · Secretary
- 204J. WhitfieldOwner
Bring your roster in—and take your data out when you need it
Many communities bring data from spreadsheets, exports, or older systems. PonyHOA supports spreadsheet imports where columns line up, plus custom import—upload exports, legacy files, or documents and we work with you to map and load your data.
CSV & spreadsheet import
Load member and unit lists from standard spreadsheets when your columns match our templates.
Custom & assisted import
Coming from another HOA product or a messy workbook? Share exports—we help map fields, clean duplicates, and validate rows.
Document uploads
Send rosters, vendor lists, or PDFs alongside spreadsheets—when automation stops, we pick up the rest.
Export & portability
Export key directory and member data for backups, audits, or transitions—you stay in control of your records.
- Matched to existing lots198
- New members created16
- Duplicate phone numbers merged7
- Rows needing review3
Export the same way — directory, consent log, messages, documents.
Turn homeowner issues into tracked work
Residents open requests from the portal; management triages, assigns, and notifies—often with SMS when status changes.
Online intake
Submit maintenance requests with context and attachments.
Assignment & ownership
Route tickets to staff or vendors with clear ownership.
Status notifications
Keep requesters informed as work progresses.
Operational clarity
Fewer “what’s the status?” calls to the office.
- Submitted by text with a photo08:14
- Categorized — irrigation08:14
- Assigned to Valley Landscape09:02
- Resident notified09:02
Residents hear the moment a request is triaged, scheduled, or closed.
Fair, consistent enforcement your community can trust
Report violations with photo evidence, send notices, and track resolution through a clear lifecycle. Residents see their own violations and can respond directly.
Photo evidence
Attach photos when reporting. Timestamped evidence your board can review.
Flexible violation types
Parking, noise, maintenance, landscaping — or define your own categories.
Status lifecycle
Track from open → notice sent → in progress → resolved or escalated.
Resident transparency
Owners see their own violations and can submit responses in the portal.
Activity audit trail
Every status change, comment, and response is logged with timestamps.
Priority & due dates
Set urgency and cure deadlines so nothing falls through the cracks.
- 04/02 08:14Observed — trash bins at curb past collection day
- 04/02 08:15Photo attached · logged from the sidewalk
- 04/02 08:20Courtesy notice sent by SMS
- 04/02 08:21Delivered — receipt on file
- 04/09 08:00Auto-escalated — second notice
Governing docs and minutes in one library
Upload CC&Rs, policies, and meeting minutes. Share publicly or restrict to roles so the right people always have the file.
Central library
Organize documents instead of hunting in shared drives.
Role-based access
Residents vs board vs staff—see what’s appropriate.
Minutes & policies
Common HOA doc types supported out of the box.
Portal delivery
Link documents from announcements and resident views.
- CC&Rs — amended 2019PDF · 84 pp
- BylawsPDF · 22 pp
- Architectural guidelinesPDF · 11 pp
- Reserve study 2025PDF · 40 pp
Indexed for the assistant — answers cite the section they came from.
Polls and votes with portal and SMS reach
Run yes/no motions, single-choice polls, or multi-select surveys. Residents vote from the portal; management tracks participation in real time. Anonymous or open—your choice.
Three poll types
Yes/no motions, single-choice polls, and multi-select surveys.
Anonymous or open
Choose blind voting for privacy or open voting for transparency.
Real-time results
Watch participation and outcomes update as votes come in.
Audience targeting
Poll all members or target by role—management, residents, workers.
Portal + email reach
Residents vote in the portal; email notifications drive turnout.
Results visibility controls
Show results always, after voting, or only after the poll closes.
Ballot · Measure 3
Replace the north gate motor — $8,400 from reserves
Reply 1 — YES148
Reply 2 — NO31
179 of 214 voted · quorum met · one vote per lot
Community events and reminders (Pro)
Share a calendar residents can trust—meetings, deadlines, and social events—with RSVP flows on higher tiers.
Event visibility
One calendar for what matters to the neighborhood.
Reminders
Pair events with SMS and email nudges.
RSVP paths
Let residents respond from the portal where enabled.
Tiered availability
Included on Pro—see pricing for details.
- Board meeting — clubhouseThu 7:00
- Pool opens for the seasonSat 10:00
- Landscaping — Juniper CtTue 8:00
- Annual meetingJun 18
Reminders go out by text on the schedule you set.
Permissions that mirror how HOAs really work
Management, residents, workers, and vendors each get appropriate access—so boards keep control without blocking residents from everyday tools.
Role-based access
Granular gates aligned to member types.
Separate management vs resident views
Staff use the full app; residents see the hub.
Vendor & worker modes
Limited surfaces for partners who don’t need the full directory.
Session sanity
Portal sessions respect which community you’re signed into.
- Management — directory, ledger, violationsFull
- Worker — assigned work, observationsLimited
- Vendor — assigned tickets onlyScoped
- Resident — own lot, documents, ballotsOwn
A vendor never sees the directory. Enforced in the database, not the interface.
Now in early access
Dues, accounting, and vendor workflows are live for early-access boards. Ask for yours on the contact page.
Dues
Early accessApply fees, send statements, and collect dues online by card or bank transfer, with reminders by text. Payments through Stripe.
Accounting & reports
Early accessTrack income and expenses. Exportable financial reports, delinquency, and payment status.
Vendor management
Early accessA vendor directory with quick assignment to tickets. Contracts and correspondence in one place.
Further out
Association taxes (IRS 1120-H)
Generate 1120-H forms for the association.
Expense forms
Submit expenses online for board approval and reimbursement tracking.
Built for real communities
"It is so easy to use and our board loves it. We send a mass text for meetings or reminders in one click, and we finally have one place for the directory and the messages."
Take a closer look
Create a community in minutes, try the messaging and the resident portal, and invite the board when you are ready.