SMS-first outreach that residents actually read
Text beats email for time-sensitive updates. PonyHOA is built around two-way SMS so announcements, reminders, and replies stay in one thread.
Oakridge Community Association
+1 (512) 555-0139
Water shut off on Juniper Ct tomorrow 9 AM–2 PM while the main is replaced.
Does that include the townhomes?
Yes — lots 221 through 223. We will text the all-clear.
The inbox problem
Email averages a 20% open rate; SMS averages 98%. For time-sensitive updates — boil-water advisories, closures, meeting reminders — email is the wrong channel. But bolt-on SMS tools leave boards chasing consent, managing a second login, and stitching replies back to the right resident by hand.
Capabilities
Broadcasts & blasts
Send HOA-wide or targeted messages by group or segment.
Two-way conversations
Residents reply from their phone; staff see messages in one inbox.
TCPA-aware consent
Track SMS consent and opt-outs to stay compliant.
Dedicated number
Your community gets its own US phone line for outbound and inbound texts.
From zero to running
- 01
Provision your dedicated number
After phone-status approval, a US number is assigned to your community. Outbound broadcasts and inbound replies all flow through it.
- 02
Import members and capture consent
Bring your roster via CSV or assisted migration. Residents grant SMS consent in the portal, by SMS reply, or on paper — each method is logged.
- 03
Send — broadcast, targeted, or two-way
Pick an audience (everyone, a group, or an ad-hoc segment), write the message, send. Delivery receipts return automatically.
- 04
Residents reply; replies land in one inbox
Inbound texts are threaded by member and visible to the board inbox. No staff phones, no personal numbers.
What this looks like in a real association
Boil-water advisory at 8 AM
One broadcast to everyone; automatic follow-up at 24h; all-clear when the notice lifts — logged end to end.
Targeted pool closure
Message only the members in the pool-access group. Residents reply “HOURS” and an auto-responder sends the schedule.
Board meeting reminder
Schedule a reminder 48h before the meeting with a portal link for agenda + RSVP. Delivery proof stays in the audit log.
Questions boards actually ask
Do we need our own Twilio account?
No. After A2P 10DLC registration, PonyHOA provisions a dedicated Twilio number for your community. Billing flows through your subscription.
How are opt-outs handled?
STOP/START keywords are handled at the carrier level. Opt-outs flow back to the consent log immediately; the member is flagged and excluded from future broadcasts.
Can residents without SMS consent still hear from us?
Yes. For members who haven't granted SMS consent (or who have opted out), announcements fall back to email. Emergency alerts use the TCPA emergency exemption and are logged.
How long until our number is active?
A2P 10DLC review typically takes 1–3 business days. You'll see your phone status progress from survey_filled → awaiting_approval → approved in the dashboard.
Put communications to work in your association
Sign up free, invite the board, and see how this fits your community in an afternoon.