Notice to
homeowners
Lot 214
Annual meeting — Thursday, 7:00 PM
Quorum required. Proxies accepted at the clubhouse until 6:45 PM.
Agentic operations for community associations
The board decides.The agent does the rest.
PonyHOA reads every text and email your association gets, drafts the answer your governing documents already contain, and proposes what to do with the rest. A board member sends. Nothing goes out that you did not release.
No credit card · A dedicated US number for your community · pricing
There’s been a boat parked in the driveway at 41 Alder for about three weeks. Is that even allowed? And who do I tell?
Dana R. · Lot 27 · +1 (512) 555-0184
Thread context: 2 messages · SMS · Lot 27
- search_governance_docsCC&Rs Art. VII §3 “Vehicles & Parking”, p. 12
- find_similar_past_inbounds4 prior threads · matched the board’s wording
- get_member_contextLot 27 · dues current · no open violations
Proposedaction_type: reply_draft · category: complaint
Thanks for flagging it, Dana. Boats and trailers can’t be kept in driveways for more than 72 hours under Article VII, Section 3 of our CC&Rs. I’ve passed 41 Alder to the board so they can follow up directly.
↳ CC&Rs Art. VII §3, p. 12 · Board minutes, Mar 2025, p. 2
Confidence0.91
Send replyEdit
Held for review. Every proposal waits for a person.
§ 01What you are hiring
Three agents, one association
They share the same memory: your governing documents, your message history, and every decision your board has already made.
SMS · email · portal
Answers
Residents ask. It answers from your documents.
Ask in the resident portal and the answer comes straight back, pulled from your CC&Rs, bylaws, and past board decisions, with the section it came from attached. Ask by text or email and the agent drafts the same cited answer for a board member to release.
Refuses to guess. No matching section, no answer.
How it worksEvery message, one queue
Inbox
Reads everything that comes in and decides what happens next.
Email, text, and portal messages land in one queue. The agent reads each one, categorises it, drafts the reply, and proposes what should happen next: a ticket, an assignee, or an escalation to the board. A board member releases it.
One proposal per message, with its citations and a confidence score.
How it worksPhoto in, case out · in preview
Violations
Turns a neighbor’s snapshot into a tracked case.
A resident texts a photo of the trailer on the lawn. The agent matches it to the rule it breaks, opens the case against the right lot, assigns it to your manager, and drafts the notice on your letterhead. Today you log the case and the notice yourself; the agent that does it for you is in preview.
In preview. Violation cases and notices are live and manual today.
How it works§ 02A human sends everything, today
Nothing reaches a resident that you did not send
The agents draft, you send. That is the whole of it right now: nothing reaches a resident that a board member did not release. Letting low-risk categories send themselves, one at a time and above a confidence line you choose, is the next step and is in preview.
Review everything
How it works today, for every category. Each reply waits in the queue with the agent’s reasoning and citations attached until a board member sends it.
Unattended send, in preview
Today every proposal waits for a person, without exception. The controls that will let low-risk categories send themselves above a confidence line are built and not yet switched on.
It shows its work
Every proposal carries the sections it pulled, how sure it was, and why. On the tool-using agent path the whole run is written to the record; browsing those transcripts from the dashboard is in preview.
Board-only by default
Dues balances and violation history never leak into a reply to a neighbor. Standing shapes routing, not wording.
Ask the community
+1 (512) 555-0139
What's the pet policy?
Two domestic pets per lot, under 50 lbs, leashed in common areas. — CC&Rs Art. VII §3
Can I appeal that?
Yes — the board hears variance requests at the monthly meeting. Want me to add you to the agenda?
Grounded in your documents. If the answer is not in them, it says so and hands the thread to the board.
§ 03Native SMS, not an add-on
Nine things PonyHOA does by text
An agent is only useful if it can reach people. PonyHOA started as a text messaging platform and grew an HOA around it, so the agents send on rails most other platforms bolted on afterwards, or skipped.
Oakridge Community Association
+1 (512) 555-0139
Annual meeting Thursday 7:00 PM at the clubhouse. Quorum required — please reply Y if you plan to attend.
Y — and can I send a proxy?
Yes. Proxies accepted until 6:45 PM. CC&R Art. IV §2.
Two-way messaging
Residents reply. Answers land in the board inbox, threaded per member, urgent ones tagged first.
Voting by text
Reply 1 for yes, 2 for no. No download, no login, and a real quorum count.
Emergency alerts
Alert, follow-up, all-clear — one workflow for boil-water notices, outages, and storms.
Requests by text
A resident texts a photo and a sentence; it becomes a ticket with a category and an assignee.
Payment reminders
A schedule you set, with an escalating tone and delivery receipts attached.
Violation notices
Notices go by text with proof of delivery, so the notice itself is never the dispute.
Status updates
Residents hear the moment a request is triaged, scheduled, or closed.
Consent and audit log
Opt-in and opt-out captured, timestamped, and exportable. STOP and START handled natively.
Auto-responder (Pro)
Questions answered from your posted documents, instantly, with the citation attached.
| Platform | Starting price | Native SMS | Two-way | Voting |
|---|---|---|---|---|
| PonyHOA | $29/mo | Native | ✓ | ✓ |
| PayHOA | $59/mo | Native | — | — |
| Buildium | $62/mo | — | — | — |
| HOALife | $199/mo | — | — | — |
| RunHOA | $33/mo | — | — | — |
Verify with each vendor before comparing head to head.
§ 04Proof of delivery
Every notice carries a receipt
"I never got the notice" is the sentence that ends most enforcement. Each message PonyHOA sends is logged with a timestamp and a delivery state, per lot, exportable whenever counsel asks.
- Timestamped delivery state
- Per-lot consent history
- STOP and START handled natively
| Lot | Resident | Event | Time |
|---|---|---|---|
| 204 | M. Alvarez | OPT-IN | 03/14 09:12 |
| 211 | J. Whitfield | OPT-IN | 03/14 09:40 |
| 212 | R. Okafor | STOP | 04/02 18:07 |
| 213 | S. Bhatt | OPT-IN | 04/09 11:55 |
| 214 | D. Kim | START | 05/21 07:30 |
§ 05Violations
From the sidewalk to the notice in two taps
Walk the property, log what you see, attach a photo. The notice goes out on your schedule, text first with email as fallback, and escalation runs itself on the timeline the board set.
- Photo evidence on the case
- Escalation on a schedule
- Full activity trail
- 04/02 08:14Observed — trash bins at curb past collection day
- 04/02 08:15Photo attached · logged from the sidewalk
- 04/02 08:20Courtesy notice sent by SMS
- 04/02 08:21Delivered — receipt on file
- 04/09 08:00Auto-escalated — second notice
§ 06Who sees what
One platform, three very different readers
A vendor should never see the directory. A resident should never see the ledger. Access follows the role, by default.
- 201M. AlvarezOwner
- 202T. NguyenTenant
- 203P. SantosOwner · Secretary
- 204J. WhitfieldOwner
Run the association without living in email
Broadcasts, ballots, violations, and the directory in one place. Roles match how boards actually work — president, treasurer, secretary, board member.
- Role-based access
- Meeting and vote workflow
- Violation tracking
- 04/02 08:14Observed — trash bins at curb past collection day
- 04/02 08:15Photo attached · logged from the sidewalk
- 04/02 08:20Courtesy notice sent by SMS
- 04/02 08:21Delivered — receipt on file
- 04/09 08:00Auto-escalated — second notice
Serve several communities without a helpdesk
Requests, documents, and scheduled reminders keep residents unblocked. Each community gets its own number, so threads never cross.
- Maintenance requests
- Document storage
- Scheduled reminders
Ballot · Measure 3
Replace the north gate motor — $8,400 from reserves
Reply 1 — YES148
Reply 2 — NO31
179 of 214 voted · quorum met · one vote per lot
One place for updates, dues, and requests
Residents read announcements, pay dues, submit requests, and vote — from a phone, with nothing to install.
- Text and portal updates
- Online payments (early access)
- Maintenance requests
§ 07Why text
Mail gets thrown away. Email gets buried. Text gets read.
- 98%
- of text messages are opened, against roughly 20% of email
- 3 min
- median time before a text is read
- $29
- per month to start, with texting and a dedicated number included
- 214
- lots reachable from one message, with a receipt for each
§ 08From the boards
What the volunteers say
"We stopped juggling four tools the first week. One tap to text a meeting reminder, violations logged from the sidewalk, and the directory finally stays current."
"It answers the same five questions residents ask all year, pool hours, pet rules, dues balance, before I ever see them. What reaches me is the handful that actually needs a board. Saturday mornings are mine again."
"Texting 230 owners used to mean a spreadsheet and my personal cell. Now it is one message, drafted for me, with replies threaded per resident."
Ready to post
Your board is volunteers. Give them an agent, not an inbox.
Upload your governing documents, point your number and email at them, and read the first week of drafts. You will know by Friday whether to hand over the keys.
No credit card required